ma1xbet Terms and Conditions
This document sets out all the rules, terms and obligations governing use of the ma1xbet platform. Please read it carefully before using the platform.
Last Revised: January 2026 | Language: English
Table of Contents
- 1. General Provisions
- 2. Account Registration
- 3. Age Verification and Identity Confirmation
- 4. Financial Transactions and Payments
- 5. Bonuses and Promotions
- 6. Betting and Gaming Rules
- 7. Prohibited Activities
- 8. Account Suspension and Closure
- 9. Privacy and Data Protection
- 10. Responsible Gaming
- 11. Dispute Resolution
- 12. Changes to Terms and Conditions
General Provisions
These terms and conditions ("Terms") apply to the use of the ma1xbet platform and all its services ("Services"). By accessing the platform or creating an account, the user is considered to have accepted all provisions of these Terms.
ma1xbet is an online betting and casino platform that offers sports betting, live casino, slot games and various casino games to Bangladeshi players. The platform operates using SSL encryption and follows a fair play policy.
If any provision of these Terms is found to be legally unenforceable, it will not affect the remaining provisions. The applicable laws of Bangladesh govern the use of the Services.
Account Registration
To create an account on the ma1xbet platform, the following conditions must be met:
- The user must be at least 21 years of age.
- All information provided at the time of registration must be accurate and truthful.
- Each person may open only one account.
- Operating multiple accounts from the same device or IP address is prohibited.
- It is the user's responsibility to keep their account password confidential.
2.1 Account Security
Notify the ma1xbet support team immediately of any unauthorised use of your account. ma1xbet will not be responsible for any loss resulting from negligence in protecting your account.
2.2 Account Transfer
Transferring or selling an account to another person is strictly prohibited. An account is the personal property of the user and is not transferable to any third party.
Age Verification and Identity Confirmation
The ma1xbet platform is for persons aged 21 and above only. We follow a strict age-verification process to protect minors from gambling or betting.
- A National Identity Card (NID), passport or driving licence may be required for account verification.
- Identity verification may be mandatory before a withdrawal is processed.
- ma1xbet may request additional documents for any account it considers suspicious, at any time.
- If false identity information is provided, the account will be closed immediately and the balance may be forfeited.
Financial Transactions and Payments
4.1 Deposit
The following payment methods are accepted for depositing money at ma1xbet: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳100 (the same for every method).
- Deposited funds may only be used for betting and gaming purposes.
- Deposits from third-party accounts are prohibited — only payment methods registered in the account holder's name may be used.
- There may be a slight delay in verifying the deposit amount.
4.2 Withdrawal
The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour.
- Withdrawals will only be sent to the same verified payment method that was used for the deposit.
- Wagering requirements must be met before a bonus balance can be withdrawn.
- If a withdrawal is rejected for any reason, the user will be informed of the reason.
- Under our Anti-Money Laundering (AML) policy, additional verification may be required for large withdrawals.
Bonuses and Promotions
ma1xbet offers various bonuses and promotional offers to its users. Accepting these bonuses is subject to the following conditions:
5.1 Welcome Bonus
New users will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. A 20x wagering requirement must be met before the bonus can be withdrawn.
- Example: Deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500.
- Example: Deposit ৳12,000 and receive the maximum bonus of ৳8,000, giving a total balance of ৳20,000.
5.2 Wagering Terms and Conditions
- There is a set time limit to meet the wagering requirement — the bonus will be cancelled once the period expires.
- Some games may contribute a limited amount toward bonus wagering — see the promotions page for details.
- Bonus balances cannot be withdrawn directly.
- Multiple bonuses cannot be used at the same time unless specifically approved.
5.3 VIP Program
The ma1xbet VIP Program has 4 tiers: Bronze — up to 0.3% weekly cashback, Silver — up to 0.6% weekly cashback, Gold — up to 0.9% weekly cashback, and Platinum — up to 1.2% weekly cashback. You can move up to a higher tier by staying regularly active.
Betting and Gaming Rules
The following rules apply when placing bets on the ma1xbet platform:
- Once a bet has been successfully placed, it cannot be changed or cancelled.
- ma1xbet reserves the right to cancel any bet processed due to a system error or technical issue.
- In sports betting, if an event is cancelled or the result remains undetermined, the bet amount will be refunded.
- In live betting, odds may change at any time.
6.1 Game Integrity and Fair Play
ma1xbet believes in a fair play policy. All casino games are powered by reliable software providers. Game outcomes are determined using a Random Number Generator (RNG), which is completely impartial.
6.2 Betting Limits
Minimum and maximum betting limits are set for each game or event. These limits are displayed in the game interface and are subject to change.
Prohibited Activities
The following activities are strictly prohibited on the ma1xbet platform:
- Creating or operating multiple accounts.
- Using the platform for money laundering or illegal fund transfers.
- Hacking game software or systems, using bots or running automated scripts.
- Attempting unauthorised access to another user's account.
- Providing false or incomplete information.
- Fraud or misuse of the bonus system.
- Making deposits or withdrawals using a third-party account.
- Harassing or behaving abusively toward other users.
Account Suspension and Closure
8.1 Suspension by ma1xbet
ma1xbet may suspend or close a user's account in the following circumstances:
- Breach of the Terms and Conditions.
- Fraud or suspicious activity.
- Failure to complete identity verification.
- Extended inactivity (more than 12 months).
- A self-exclusion request under the responsible gaming policy.
8.2 Closure by the User
Any user may close their account at any time. Any outstanding balance must be withdrawn before the account is closed. After closure, contact the support team for any withdrawal assistance.
Privacy and Data Protection
ma1xbet gives the highest priority to protecting users' personal information. All data is secured using SSL encryption technology.
- Personal information is collected solely for the purposes of service improvement and security verification.
- Information is not shared with any third party except where legally required.
- Users may request to view and correct the information collected about them.
For more details, visit our Privacy Policy page.
Responsible Gaming
ma1xbet firmly believes in responsible gaming. Gaming is for entertainment — not addiction.
- Users can set their own deposit and loss limits.
- The self-exclusion feature can be used to keep an account closed for a set period.
- If signs of gaming addiction appear, we strongly advise seeking help immediately.
- Make sure that minors cannot access the platform without adult supervision.
For more details, visit our Responsible Gaming page.
Dispute Resolution
Any dispute between ma1xbet and a user will be resolved through the following process:
11.1 Initial Step
For any complaint or issue, please contact our support team first. Complaints can be submitted via 24/7 live chat or by email at [email protected].
11.2 Formal Complaint
- If the issue remains unresolved after contacting the support team, a formal complaint may be submitted.
- ma1xbet will respond within 7 working days of receiving a complaint.
- In disputes regarding game results, the game provider's logs will be considered as final proof.
Terms & Conditions Changes
ma1xbet reserves the right to modify these terms and conditions at any time. Users will be notified in advance of any significant changes.
- Updated terms and conditions will be published on this page along with the effective date.
- Continued use of the platform after new terms and conditions are published will be considered as acceptance of the changes.
- If you do not agree to the new terms and conditions, you may request to close your account.
Contact & Support
If you have any questions regarding these terms and conditions, please contact us.
Live Chat Support
24/7 Support in Bengali
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